Terms & Conditions

Introduction

Emailmovers Ltd. (“Emailmovers”) provides hosted application services (“Services”) to its customers. Emailmovers owns and operates EmailInspector.co.uk (Email Inspector).

These Terms and Conditions of Use constitute a contractual agreement between you and Emailmovers regarding your use of the Emailmovers services and website and any activities or transactions you may conduct through the Emailmovers or EmailInspector.co.uk websites.

Emailmovers reserves the right to modify, alter, or otherwise update these Terms and Conditions at any time. Emailmovers will post changes at this site, so you are encouraged to review these Terms and Conditions from time to time. Your continued use of the Emailmovers website and/or Services following the posting of changes to these Terms and Conditions will constitute your acceptance of any and all posted changes.

Terms and Conditions of Email Inspector

This agreement is between you, the subscriber to the Email Inspector service, and Emailmovers Ltd who hosts the Email Inspector service.

Fulfilment & Delivery

Once payment has been received, we will deliver your service to you within 24 hours.

We will send your access details (i.e. logon user name and password) to the email address that you nominated during the checkout process.

We offer online services only. There are no physical products to ship or software to download.

Seven Day Money Back Guarantee Period

The Emailmovers money back period is for 7 days. If you do not wish to continue with the service, you must cancel within the 7 day period by cancelling your subscription in your Email Inspector account and contacting Emailmovers.com requesting a refund. Please supply your email address and (optional) reason for cancellation for our customer service records. This money back guarantee applies only to products and services as follows:
  • Bulk Email Inspector
  • Email Inspector (Web Service)
  • Email Inspector Tools
Month to Month Term

After the service setup is complete, your account will be automatically renewed on a month to month basis at the then current monthly subscription rate. There is no minimum term of service. You may cancel the service at any time by completing the cancellation process in your Email Inspector account. Service is billed at the start of each service month (based on the day of the month you signed up for service) for the following month and we cannot give any refunds for partial month’s service.

Security and Reliability

The security and reliability of the Email Inspector service is our highest priority. Emailmovers works hard to run a solid, hassle-free service. However, there are times when we cannot guarantee 100% reliability:
  • Internet congestion
  • Automatic System Updates – Emailmovers’ servers regularly update themselves with patches and bug fixes. Occasionally, these patches/fixes can affect our servers in an unexpected, detrimental way. Many of these patches/fixes are installed automatically and cannot always be tested prior to their implementation.
  • Terrorist attack
  • Acts of God
  • Virus/Worm/Denial of Service Attack
You specifically agree that Emailmovers cannot be held liable for any missing data, corrupted data, incorrect transmission of data, failure to provide service, delay of service provision or anything in any way connected to the Email Inspector service in excess of the cost of service provided. Cumulative liability of Emailmovers to a customer shall not exceed the total monthly service fee of the immediate prior one month of service.

Accuracy of Email Address Checking

Checking of email addresses is a complex process involving our servers communicating with external mail servers. A service of this nature cannot be 100% accurate due to factors outside of our control such as:
  • Email server down or not contactable
  • No mail servers defined for a domain
  • Email server busy
  • Mail box is full / exceeds quota
  • Mail sever responds with incorrect data. Specifically, mail servers that are configured to always respond that an email address exists (whether, in reality, it does or not)
Other factors that can adversely affect accuracy include non-standard mail server implementations such as:

Incorrect Responses From Mail Servers

Some mail servers are configured to report “valid” email boxes regardless of whether they exist or not. These “false positive” results may indicate a mail box is valid when, in fact, it is not.

Examples of these types of mail servers include (but not limited to) some installations Microsoft Exchange Server. We do our best to identify these types of servers with a “Blocked/rejected” status but cannot guarantee that this flag is applied in 100% of cases.

In the case of these “false positive” results, the only way of establishing a mail box validity is by sending an email to the recipient and asking them to respond.

Issues With Various “Free” Web Mail Providers

The following web based email providers have been known to issue incorrect responses to our Email Inspector. Examples of these are:
  • AltaVista
  • Yahoo
  • Hotmail / Live / MSN
You agree and understand that our Email Address Checking services cannot, therefore, be 100% accurate.

Issues with other mail providers or Internet Service Providers (ISPs)

Some email servers and/or ISPs implement extremely aggressive anti-spam policies. These policies can prevent our service from establishing the required network connection to allow email address checking. Where possible, we mark these services with a “blocked/rejected” status but cannot guarantee this in 100% of cases.

Stated Accuracy

Even with the external factors listed above, our email address checking services have been carefully engineered to deliver the best possible accuracy of any solution on the market. Therefore, we state our accuracy figures as between 85 to 90% based on a typical list of email addresses.

In testing in December 2009, we were able to achieve our stated accuracy on a repeatable basis and using several different email lists in excess of 2,000 email addresses per list.

Transmission of Data

You agree that Emailmovers is not responsible for any unauthorized access or modification of your data stored by or transmitted via the Email Inspector service. You also agree that Emailmovers is not responsible or liable for any content sent using, or received from, the Email Inspector service including that which may be illegal, obscene, defamatory, threatening or that may violate any trademark or copyright.

Size of Account

Each account has a storage capacity or limit. This is done to protect your account and others from potentially large volumes of email sent to a single address that could disable or halt the email system server. Additional capacity can be purchased by modifying your subscription level . It is the end-user’s responsibility to ensure that his/her account does not reach capacity. Email Inspector is not responsible for data lost due to full accounts. If you do not know how to check your account size, and would like to know, you may access http://www.EmailInspector.co.uk to view your account size.

Passwords

It is the end-user’s responsibility to keep his/her password confidential, and to change the password on a regular basis. Email Inspector is not responsible for any data losses or security issues due to stolen passwords. Email Inspector issues you with strong passwords that contain numbers and symbols in order to prevent unauthorized users from guessing commonly-used choices (i.e. “12345”, “password”, etc.). Email Inspector support does not have access to viewing existing passwords. Email Inspector support does not support changing or resetting of passwords at this time.

Lost passwords can be retrieved by email by clicking the “lost password?” link on the login screen.

Acceptable Use Policy

We have adopted a philosophy that assumes the honesty and good intent of our customers, therefore our services are provided in as unrestricted a manner as possible to allow our users to have the richest experience possible.

It is the customer’s responsibility to ensure that they comply with the latest edition of the AUP at any given time. The latest version of this document can be found at http://www.EmailInspector.co.uk/terms-and-conditions

This Acceptable Use Policy may be revised, without notice, at any time, at the sole discretion of Solis. Completion of the relevant application form, or connection to the service for the first time, is deemed to be an agreement to our Terms and Conditions and Acceptable Use Policies.

In the event of a breach of this policy, we reserve the right to terminate your service with immediate effect, without recompense and delete any files held on our servers.

As Network Administrators, we reserve the right to monitor any or all network traffic at any time and for whatever reason at our sole discretion without notice or notification as we may deem appropriate.

Email Inspector Accounts

  1. Accounts are granted to you as an individual customer. You may not share your account or divulge your logon details to third parties.
  2. Automated submissions (e.g. via automated scripts or ‘bots’) are not permitted.
  3. You are not permitted to use any of our services for malicious or intrusive purposes with a view to breaching other people’s privacy rights.
Cancelled Accounts

Upon cancellation, your Email Inspector account and contact data located on Email Inspector’s servers may no longer be available. It is the end-user’s responsibility to retrieve this data prior to the request for cancellation of the service. Email Inspector cannot guarantee retrieval of data once an account is cancelled.

Ownership and Restrictions

The Customer acknowledges that Emailmovers and its suppliers own all rights in the Email Inspector service, including without limitation all Intellectual Property Rights. Except for the License granted in this Agreement, all rights in the Email Inspector service are reserved. There are no implied Licenses granted. The Email Inspector service and its structure, organization, source code, and Documentation contain valuable trade secrets of the Email Inspector service and its licensors, and accordingly Customer agrees not to (and agrees not to allow third parties to) (1) sublicense, lease, rent, loan, transfer, or distribute the Email Inspector service or any derivative thereof to any third party, (2) modify, adapt, translate, or prepare derivative works from the Email Inspector service, (3) decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the Email Inspector service, (4) extract portions of the Email Inspector’s files for use in other applications, or (5) remove, obscure, or alter Email Inspector service’s or any third party’s Trademarks or copyright or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Email Inspector service.

Audit

Emailmovers shall have the right to audit Customer’s usage of the Email Inspector service to confirm compliance with the Terms and the Agreement. Should such audit indicate usage of Software inconsistent with the Terms or the Agreement, in addition to any other rights Emailmovers may have for breach, Customer shall promptly reconcile its account with Emailmovers and pay the Emailmovers invoice, if any, that results from such reconciliation.

Warranty

The software is provided “as is”, with no warranties whatsoever, Emailmovers expressly disclaims to the fullest extent permitted by law all express, implied and statutory warranties of merchantability, fitness for a particular purpose, title and non-infringement of proprietary rights and any warranties regarding the security, reliability timeliness and performance of the software. The Emailmovers software is not intended for use in connection with any nuclear, aviation, mass transit or medical application or other inherently dangerous application that could result in death, personal injury, catastrophic damage or mass destruction. Emailmovers shall have no liability of any nature if you use the software in connection with such activities.

Terms that apply to all customers

Limited Liability

In no event will Emailmovers be liable for any indirect, special, incidental or consequential damages, whether in an action in contract or tort, even if advised of the possibility of such damages. The total liability of Emailmovers Ltd for any claims arising from or in connection with this agreement or service, regardless of the form of action, shall not exceed the amount of services fees paid by you either directly to Emailmovers or through a partner/reseller for service rendered for the immediately prior one (1) month of billing.

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Email Inspector
Emailmovers Limited
Pindar House
Thornburgh Road
Scarborough
North Yorkshire, YO11 3UY
Tel: 0845 226 7181
Fax: 0845 226 7183
Email: info@emailcleansing.com