Frequently Asked Questions

We offer 3 solutions to cover all email cleansing needs.

1. Emailinspector Online Email Cleansing:

• Online self service portal
• Ideal for smaller lists or segments of data
• Free to sign up for an account
• Prices start from as little as £8 or $14

2. Full Validation Service:

• Managed in-house by our email validation team
• Takes your data through further stages of validation
• Resolves every record into valid or invalid (no unknowns)
• Different solutions available depending on needs
• Ideal for larger or problematic files

3. Email Cleansing API:

• Bolts onto your website contact forms
• Checks email addresses on entry into your website
• Great solution for lead generation, ecommerce or call centres

Yes. We cleanse data on a global scale including email data from non-EU countries.

For large lists (>10,000) we suggest every 2 weeks. Smaller lists can be checked monthly. There are many reasons why email addresses are always changing, people may:

1. Move Internet providers
2. Move to new employers
3. Change Name

If you reply on your email lists for your business email marketing, it is important that you keep the lists as current and clean as possible.

Emailinspector exports data results as a .csv file.

A .csv file is best to be opened in any spreadsheet program such as:

• Microsoft Excel
• Open Office Calc
• Numbers
• iWorks
• NeoOffice
• Google Docs
• and others available

No. There is no risk to your IP. All our servers do all the work which means that as a user you can can be rest assured that your IP is completely safe.

Your data is very secure using Emailinspector. Security of your data is our primary concern. We host our systems in an Enterprise level data centre with the high level of security that you would expect.

We ensure your data is only accessible from a ‘need to know’ basis and we never share your data or use it for any purpose other than to validate for your need. No one gets access to your data except you and if you delete a list from our system it is completely removed from our servers.

After the full verification is complete, a final report is delivered along with the cleansed data, giving you a Valid/Invalid response for EVERY record on file!

A clean email data list can have a big impact on the delivery of your email marketing campaigns and improve open and click-through rates.

No. There is no download needed to use Emailinspector as it is an online self-service portal. Register for a free account here

You can upload your data once registering for a free account online and will be shown an initial summary before committing to a full email cleanse.

We support anything younger than 4 years old, including:

• Internet Explorer (version 7+)
• Firefox (Version 2+)
• Safari
• Chrome
• Opera

Visit our signup page and register for a free account. When you have an email list that needs cleansing upload it to your account and select a price plan and timescale that suits your requirements.

Tutorial – How to create an account

To upload a data file you simply need to prepare your file in a .csv or .txt format. Then once logged into Emailinspector select ‘Upload File’.

You can the upload your file using the upload button or drag and drop the file from its location to the upload area.

Tutorial – How to upload a data file

Yes. When you purchase a plan for an email cleanse you pay for the total number of unverified email addresses, not per list.

This means if you have more than one list to cleanse you can upload them all separately rather than having to merge your data and you will still qualify for lower pricing for the more unverified data you upload.

You should not need to do anything to your data list as long as it contains an email field.

One of the top benefits of our service is that you can upload files containing multiple data fields (eg. name fields, address, reference ID etc) and your data will be preserved exactly how you upload it. Our service will simply append the results in new columns to the end of the file. This prevents the need to manually match back the results to your original data file.

File Import – You can upload any text (.txt) or CSV (.csv) file that contains email addresses. This includes Excel, Outlook or any other application that can support these text files.

We check the full email address mailbox, e.g. does “john@emailcleansing.com” actually exist.

Emailinspector checks every email address in 3 stages:

• Syntax – email address expected format e.g. first.last@anydomain.com
• Domain – is it configured to accept emails
• The existence of the mailbox (known as a SMTP check)

Our servers ensure that a full file check can be done quickly. A list of 50,000 email addresses for example, would normally take only around 5 hours to be processed.

Please be aware that times can vary list by list depending on how busy the system is.

Yes. Once you send a data file to be cleansed it is processed in the background. This means you can close your browser and come back once the cleanse is complete.

You will be notified by email once the process has completed or you can check in while the cleanse is taking place to see the progress.

Once your cleanse has completed you simply click on the ‘Download’ button from the drop down menu next to your file and your list will instantly download to your preferred location as a .CSV file. This file will include all the data imported, leaving it untouched.

There will be 4 columns appended to the end of your file:

• Result: The status of the email address checked
• Additional Status Info: More information about the status
• Domain Country Code: Domain host location
• Mail Server Country Code: Mail Server host location